Customer Service & Retail Front Desk Associate – Store# 40

Driven Brands • Baton Rouge, LA

1d • Onsite

About The Position

Auto Glass Now, a division of Driven Brands, is seeking energetic and customer-focused individuals to join their team as Customer Service Representatives and Front Desk Associates. They offer opportunities for both experienced professionals and entry-level trainees, with paid training provided. The company emphasizes career growth, with many management positions filled by internal promotions. Auto Glass Now is the second largest auto glass repairer in America, providing auto glass repair, replacement, and calibration services.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Automotive industry experience
• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed