Customer Service & Retail Front Desk Associate - Store#74

Driven Brands Inc. • Jacksonville, FL

3d • Onsite

About The Position

Auto Glass Now is seeking friendly and energetic individuals to join their growing team as Customer Service Representatives and Front Desk Associates. This role offers opportunities for both experienced professionals and entry-level trainees, with paid training provided. The company is the second largest auto glass repairer in America and emphasizes career growth, with many management positions filled by former entry-level employees.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Automotive industry experience
• Bilingual (Spanish) proficiency
• Prior phone or call center experience

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed