Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St

Driven Brands • Waltham, MA

9d • Onsite

About The Position

Auto Glass Now, a division of Driven Brands, is seeking motivated individuals to join their team as Customer Service Representatives and Front Desk Associates. They offer opportunities for both experienced professionals and entry-level candidates, with paid training available. The company emphasizes career growth, with many management positions filled by internal promotions. Auto Glass Now provides fast, friendly, and convenient auto glass services nationwide.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Automotive industry experience
• Bilingual (Spanish) proficiency
• Prior phone or call center experience

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match
• SAME DAY PAY available through myFlexPay
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed