Full-Time Front Desk Associate - Main St.
About The Position
We are excited to hire a Full-time Front Desk Associate (FDA) for Myo - Main St. In this role, you will deliver top-tier hospitality, manage clinic operations, and support our expert clinicians in delivering outstanding care. Your contribution will be key in ensuring a smooth and welcoming client experience while helping drive the clinic’s success. Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally!
Requirements
- 1+ years of experience working in a customer service and/or hospitality role
- Must be able to work full-time.
- Deeply care about ensuring positive client interactions and experiences
- Take pride in the team and workspace, exemplified through a well maintained, presentable clinic
- Pay attention to every detail - small or big.
- Passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
- Perform job duties with consideration and care for business driving booking strategies
- Thrive in a fast paced environment
- Innately curious, always seeking to solve problems, answer questions and better your work product
- Show up as your authentic self day in and day out, making your voice heard
- Prioritize your own physical and mental health so you can show up as your best version in the workplace
Responsibilities
- Provide all clients exceptional service and hospitality in line with Myo standards
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions are submitted and filed accurately.
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant
Benefits
- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Group RRSP with Profit-Sharing Employer Match
- Discounted Pet Insurance through SPOT
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Employer-paid Mental Health Support through Homewood
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
