Customer Service & Retail Front Desk Associate - Store #166

Driven Brands Inc. • Columbia, TN

18d • Onsite

About The Position

Auto Glass Now is seeking friendly and energetic individuals to join their growing team as Customer Service Representatives and Front Desk Associates. This role offers opportunities for both experienced professionals and entry-level trainees, with paid training provided. The company is a division of Driven Brands and is the second largest auto glass repairer in America, emphasizing career growth with many management positions starting at entry-level.

Experienced customer service professionals, particularly those with automotive industry experience, can earn up to $18 per hour. Trainees with no prior experience, including those from server, restaurant, retail, or call center backgrounds, will receive paid training at a minimum of $15/hr, with the potential to earn up to $18/hr after training. The role involves managing customer interactions, creating estimates and invoices, handling phone calls, ordering parts, and maintaining customer accounts.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed