Customer Service & Retail Front Desk Associate – Store#165

Driven Brands Inc. • Hendersonville, TN

9d • Onsite

About The Position

Auto Glass Now is seeking energetic and friendly individuals to join their growing team as Customer Service Representatives and Front Desk Associates. They offer opportunities for both experienced and entry-level candidates, with paid training available. The company is a division of Driven Brands, which includes several auto glass brands. They emphasize career growth, with many management positions filled by entry-level hires. Experienced customer service professionals in the automotive industry can earn up to $18 per hour, while trainees start at $15 per hour during training and can earn up to $18 per hour afterward. The role involves various customer service and administrative tasks within a retail environment.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed