BCT - Full Time Over 60

Inktel Contact Center Solutions • Layton, FL

4d • $16 • Remote

About The Position

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Requirements

• Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• BILINGUAL (Fully Fluent in English and Spanish or Creole )

Nice To Haves

• Prior customer service/troubleshooting experience preferred

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed