Customer Service Representative
Panthera Dental Inc•Yorba Linda, CA
About The Position
Panthera Dental is a 100% Quebec-based family business with a global heart, headquartered in Quebec City. They are a world leader in CAD/CAM implant solutions and dental devices for sleep-disordered breathing. Their big goal is to revolutionize the global market by building their own tech, using high-grade materials, and providing exceptional personalized service. They foster a united team environment where innovation, high standards, and a friendly, open-minded culture are key.
Requirements
- Proficiency with Microsoft Office Suite and computer systems
- Positive attitude and a strong team spirit
Nice To Haves
- Experience in customer service or technical support (an asset)
- Strong sense of customer service and an empathetic approach
Responsibilities
- Answer technical questions from customers (via phone and email) regarding our products, our website, and credit card payments
- Guide customers through the creation and management of their online accounts
- Monitor shipments and take necessary steps in case of transportation or delivery issues
- Collaborate with various internal teams to meet the personalized needs of our clientele
Benefits
- 3 weeks of "mobile" vacation starting in your first full year
- Paid Holiday Closure between Christmas and New Year’s Eve
- Up to 6 paid days for health or family "life happens" moments
- Access to a 401K plan
- Medical insurance with an employer contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
