Customer Service Rep Angus Genetics

American Angus Association•Saint Joseph, MO

2d•Onsite

About The Position

Angus Genetics Inc., a subsidiary of the American Angus Association, is seeking a Customer Service Representative for its St. Joseph, MO office. This role is crucial for providing excellent customer service related to genetics to Association members and breeders through regular communication. Key responsibilities include the collection, tracking, and storage of DNA samples (blood, hair, tissue, semen, etc.), as well as preparing and entering information into the Association database.

Requirements

Excellent communication skills, including telephone, written and presentation skills.
Excellent customer service skills, including the ability to listen.
Must show patience and tact with members and breeders during calls.
Ability to organize, prioritize and execute multiple activities simultaneously.
Ability to solve problems and retain information.
Ability to maintain a high level of speed and accuracy while performing tasks in an appropriate time frame.
Must be comfortable with computers and other technology.
Must be proficient with Microsoft Office, including Word and Excel.
Ability to work independently as well as in a team environment.
Must be reliable and dependable.
A positive attitude and a willingness to learn is a must.

Nice To Haves

Work experience in an office setting and/or customer service role is preferred.
An agricultural background is a plus but is not required.

Responsibilities

Provide effective communication with customers, both external (members/breeders) and internal (fellow employees), via telephone, email, fax and Message Center.
Set up daily work by organizing incoming mail for data entry processing.
Enter work into the system, which could include data entry for test orders and corrections.
Sort and bundle DNA samples for shipping to the labs.
Bundle and scan DNA samples into the database.
Pull DNA samples from the archives for additional testing.
Handle requests to identify member codes required for specific transactions.
Match invoices with work being processed.
Perform other related duties as assigned.