Customer Service Rep.

Burjline Builders • Kansas City, MO

11d • $45 - $55 • Onsite

About The Position

Murphy Painters, Inc., a leading company specialising in high-quality commercial and residential painting projects, is seeking a dedicated and professional Customer Service Representative to join our team. Based in our Kansas City, Kansas office, this is a full-time position and a fantastic opportunity for an individual passionate about delivering an exceptional client experience. As the first point of contact for our clients, you will play a vital role in upholding our company's commitment to excellent service and quality craftsmanship.

Requirements

• Proven experience in a customer-facing or administrative role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong organisational and time-management abilities, with a keen eye for detail.
• The ability to multitask and work effectively in a fast-paced environment.
• A client-focused attitude with a genuine desire to help people.
• Proficiency in using standard office software (e.g., Microsoft Office Suite).

Nice To Haves

• Experience within the trade or home services industry is advantageous but not essential.
• Familiarity with CRM (Customer Relationship Management) systems is preferred.

Responsibilities

• Answering incoming calls and emails, and responding to customer enquiries in a professional and timely manner.
• Providing detailed information about our interior and exterior painting services for both commercial and residential properties.
• Scheduling appointments and consultations for our painting specialists and project managers.
• Liaising between clients and our operational teams to ensure clear communication regarding project timelines and requirements.
• Managing the client database, ensuring all information is accurate and up-to-date.
• Handling and resolving any customer concerns or complaints with empathy and efficiency to maintain client satisfaction.
• Assisting with administrative tasks, including the preparation of quotes and follow-up communications.
• Proactively contacting clients after project completion to gather feedback and ensure their expectations have been met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed