Customer Service Rep

Universal Waste Systems • Vernon, CA

13d • $19 - $23 • Onsite

About The Position

The primary role of the Customer Service Representative is to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center.

Requirements

• Superior customer service-related techniques and telephone etiquette.
• Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and Google Maps.
• Proper spelling, grammar, punctuation and word choice.
• Multi-line call center and customer relationship management software.
• Actively listen to, and empathize with, customer concerns.
• Employ de-escalation and conflict-resolution methodologies.
• Maintain a positive attitude with customers and coworkers.
• Proactively establish trust and credibility with customers and coworkers by maintaining accountability.
• Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers.
• Take initiative, self-manage time and productivity through multitasking.
• Effectively and concisely communicate both orally and in writing.
• Learn the products and services offered by Universal Waste Systems, Inc.
• Anticipate customer needs and recommend appropriate products and services.
• Type 40 WPM
• Three years of related experience working in a high-volume call center required.

Nice To Haves

• Trash experience a plus
• Tower experience a plus
• High school diploma or GED preferred.
• Experience in the resource recovery industry preferred.
• Bilingual (Spanish, Mandarin, Korean, Vietnamese, Tagalog, Armenian & Farsi) a plus.

Responsibilities

• Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment.
• Log all customer service interactions into customer records.
• Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
• Meet and exceed departmental and municipality-governed metrics expectations.
• Facilitate communication between customers and staff to coordinate services.
• Maintain a working knowledge of company and industry products and services.
• Participate in Department and Company-wide trainings to increase skill sets and improve service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED