Customer Service Representative
RecruitGo
•Remote
About The Position
RecruitGo is seeking a Customer Service Representative with phone support experience to handle patient inquiries, voicemail callbacks, and email requests while providing excellent communication, empathy, and customer service support in a remote work setup.
Requirements
- Excellent attention to detail
- Excellent communication skills - verbal and written
- Empathy
- Ability to work independently
- Team player
- Able to provide own computer and WFH set up, including headset
- Minimum of 2 years of experience in Customer Service in answering phones
- Resides in the main city in the Philippines with reliable power and internet coverage, minimal outages (not in remote areas)
Responsibilities
- Answer incoming phone calls from the patient and answer their inquiries
- Call back patients who have left voicemail messages
- Respond to patient email requests
- Other requirements as needed
- Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.
Benefits
- Potential salary increases subject to performance evaluation and satisfactory job performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
