Customer Service Representative
About The Position
Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. McAdams Propane, a Meritum Energy Holdings Company in Livingston, TX, is looking for a pro-active and driven Customer Service Representative to join the team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. A successful Customer Service Representative is committed to Service, Efficiency and Safety.
Requirements
- High school diploma or equivalent required
- Minimum 2 years of customer service experience
- Experience in high-volume phone call settings highly preferred
- Experience in the propane industry preferred
- Excellent interpersonal, communication, and problem-solving skills
- Service-oriented, with the ability to resolve customer grievances
- Proficient with computers and able to learn software as needed
- Proficient in the current Microsoft Office Suite, with the ability to learn additional software tools
- Prolonged periods sitting at a desk, using a phone, and working on a computer
- Must be able to lift up to 50 pounds as needed to safely assist with duties around the plant and at the bottle dock station
- Must pass a pre-employment screening and background check
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Forwards customer questions and concerns to the assigned specialist or other appropriate staff
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
Benefits
- Competitive hourly wage
- 401(k) with 6% company match
- Health and vision insurance
- Company paid dental insurance
- Company paid AD&D and life insurance
- Paid time off with rollover hours
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
