Customer Service Representative

ATA Services Inc•Albuquerque, NM

13d•$0 - $15•Onsite

About The Position

ATA Services Inc. is seeking to hire a Customer Service Representative to work on a temporary assignment with the City of Albuquerque. This role involves performing a wide variety of customer service related duties including providing information to transportation customers, scheduling reservations for the senior population, preparing daily manifest schedules and receiving feedback from customers.

Requirements

High school diploma or GED
Two (2) years of customer service experience
Dependent on position may require a valid New Mexico Driver's License and a City Operator's Permit (COP).

Nice To Haves

Two-way radio operation experience
Public transit services and basic operations
Customer service and public relations techniques
Telephone etiquette and procedure
Basic local geography
Basic office procedures, methods and computer equipment
English usage, spelling, grammar, and punctuation
Basic mathematical principles
Principles and procedures of record keeping
Principle and procedures of complex filing systems
Principles of basic clerical accounting
Exhibit customer service skills both in person and on the phone.
Interpret transit routes, schedules, maps, and written materials.
Perform general clerical work including maintaining files and compiling information for reports.
Learn the geography of the local area.
Maintain accurate and complete records.
Set up complex filing systems.
Correctly interpret and apply City policies and procedures.
Operate office equipment including a computer, copy machine and adding machine.
Understand and follow oral and written instructions.
Communicate clearly and concisely.
Perform the essential functions of the job with or without reasonable accommodation.
Establish and maintain effective working relationships with those contacted in the course of work.

Responsibilities

Answer a multi-line phone system regarding transportation services for the senior population.
Determine the best possible route and schedule for customers using the fixed and itinerant routes.
Schedule reservations for senior customers utilizing the department transportation services and the computer generated scheduling system.
Schedule reservations for individuals enrolled in various senior meal site and volunteer programs.
Enter data into computer and verify data for accuracy and completeness.
Answer inquiries and provide information to walk-in customers.
Furnish customers with transportation information such as services, routes, schedules and program eligibility.
Determine an appropriate course of action for a variety of circumstances related to both the fixed and itinerant service.
Input data to maintain and update records for the transportation program using the reservation scheduling computer system.
Generate and distribute reports as needed utilizing a computerized reporting system.
Operate a variety of office equipment including a two way radio, copier, facsimile machine, adding machine and computer.
Record and respond to a variety of questions and inquiries from the general public over the phone and in person on a daily basis for fixed and itinerant services.
Perform routine dispatching duties as assigned.
Perform related duties and responsibilities as required.