Remote Customer Service Representative

Qureos Inc

2d•Remote

About The Position

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service, responding to inquiries, resolving concerns, and ensuring a positive customer experience.

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Excellent attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment.
Strong organizational skills with the ability to prioritize and manage multiple tasks.

Responsibilities

Interact with customers via phone and email in a professional and courteous manner. Address inquiries, provide information, and assist customers with service requests.
Identify and analyze customer needs, provide effective solutions when necessary, schedule appropriate services, and escalate complex issues to the appropriate member of the management team.
Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
Efficiently dispatch vehicles and coordinate personnel to meet customer requests, considering factors such as location, urgency and availability. Ensure personnel are properly routed to customer sites.
Develop a strong understanding of our products and door services in order to provide customers with accurate information and appropriate assistance.