Motion Automation Intelligence- Customer Service Representative

Genuine Parts Company•Eden Prairie, MN

3d•Onsite

About The Position

Motion Automation Intelligence (MotionAi) is a leading provider of high-tech automation solutions across the United States, specializing in robotics, motion control, machine vision, and IIoT. We serve diverse industries including Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace. The Customer Service Representative role is responsible for accurately fulfilling customer orders and managing incoming customer calls under close supervision.

Requirements

High school diploma or GED
Zero (0) to three (3) years of related experience or an equivalent combination
Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Nice To Haves

Product knowledge is preferred.

Responsibilities

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost-effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders.
May pull inventory and prepare order for shipment to customer.
May handle customer returns.
Performs other duties as assigned.