Customer Service Representative

Encore Vet Group • Northfield, OH

5h

About The Position

Northfield Veterinary Hospital is seeking a Customer Service Representative to provide a welcoming, organized front-desk experience for clients and their pets. The role supports families during routine visits and emotionally challenging situations, including end-of-life care, while helping the veterinary team focus on medicine by keeping front-of-house operations running smoothly.

The position involves communicating with clients in person and by phone, handling a busy lobby and ringing phones, and navigating digital systems and patient charts. The schedule is full-time, with 10-hour day shifts and a rotating Saturday schedule. Saturday hospital hours are 8:00 AM–2:00 PM; no holiday shifts are required. Compensation is $16.00–$18.00 per hour, based on experience, skills, and qualifications.

Requirements

• 1–2 years of experience; the employer is willing to train the right person.
• Communicate clearly and warmly with clients in person and by phone.
• Comfort navigating digital systems and patient charts.
• Provide compassionate support during both happy and emotionally challenging visits.

Nice To Haves

• Comfort multitasking while staying calm and present for clients and their pets.
• Tech-savvy and confident navigating digital scheduling and records systems.

Responsibilities

• Welcome clients and create a front-desk experience where they feel heard and unhurried.
• Keep the lobby calm and organized while managing phone calls and a full schedule.
• Support pet owners compassionately during routine visits, difficult medical decisions, and end-of-life situations.
• Help the veterinary team focus on medicine by keeping front-of-house operations running smoothly.
• Communicate with clients in person and by phone and navigate digital systems and patient charts.

Benefits

• Medical, dental, vision, and life insurance.
• Free virtual mental health services for household members ages 13 and older.
• Generous continuing education allowance and paid continuing education time.
• Uniform allowance.
• Pet care discounts for personal pets.
• PTO, floating holidays, parental leave, and military leave.
• Employee Assistance Program covering finances, wellness, and other support.
• Access to training, continuing education, and career development resources.
• 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed