Customer Service Representative
About The Position
The Customer Service Representative provides courteous, prompt customer service while supporting store operations. The role handles customer transactions and payments, operates equipment such as cash registers, fuel consoles, lottery and money order machines, and telecom systems, and assists customers with questions and recommendations. The representative helps maintain a clean, safe, and properly functioning store and equipment; monitors stock and merchandise displays; receives deliveries; and supports inventory, sales, cash, and financial controls. The position also involves recording shift and timekeeping information, reporting incidents and discrepancies to the Store Manager, attending job-related meetings, and performing other assigned duties. The job requires regular, predictable onsite attendance and may involve irregular hours for meetings.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to accurately operate equipment such as cash registers, scanners, beverage dispensers, and other machines or tools.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform addition, subtraction, multiplication, and division preferred.
- Ability to perform the essential duties and physical functions of the job and work in the described conditions.
- Ability to work alone.
Nice To Haves
- High school diploma or GED.
- Retail sales experience.
- Ability to perform the four basic arithmetic operations.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers and thank them as they leave.
- Assist customers and offer suggestions or recommendations.
- Accurately ring up sales and handle cash, checks, and other payments.
- Operate fuel consoles, lottery machines, money order machines, telecom transaction systems, and other store equipment.
- Arrive on time and follow the dress and appearance code.
- Clean and maintain the store, including indoor and outdoor areas, equipment, parking lots, and gas pumps; take out garbage as needed.
- Inspect facilities and equipment for safety, cleanliness, and proper working order, and notify the Store Manager of failures or maintenance and supply needs.
- Complete merchandise ordering tasks, receive and verify vendor deliveries, maintain stock, rotate merchandise, and replenish counter supplies.
- Place advertising and pricing signage inside and outside the facility.
- Help control merchandise, cash shortages, selling expenses, and inventory levels; perform shift audits.
- Maintain accurate cash, sales, inventory, shift, and timekeeping records, and account for variances.
- Notify the Store Manager of sales, cash, or inventory discrepancies and report incidents, unsafe or unlawful conduct, injuries, theft, property damage, sanitation issues, or improper waste disposal.
- Follow company or brand guidelines for product breakage and spoilage.
- Take inventory of supplies and equipment as needed.
- Attend job-related meetings, which may require irregular hours.
- Maintain regular and predictable onsite attendance and perform other duties assigned by the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
