Customer Service Representative
About The Position
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Perform janitorial duties, operate motorized cleaning equipment, and maintain daily upkeep of assigned areas. This role requires compliance with safety rules, policies, and procedures, and the ability to work effectively in a team environment. The representative will also be responsible for reporting incidents and hazardous conditions, maintaining a clean work area, and following all company protocols. Professional communication with leads, supervisors, co-workers, managers, and customers is essential. The role may involve filling in during staff shortages and supporting shift leads. Understanding customer service and satisfaction, as well as reporting systems, is important.
Requirements
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods and equipment and willing to share with team
- Knowledge of the upkeep and care of the cleaning equipment
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use
- Completed all safety and task training certification
Nice To Haves
- Bilingual a plus
- 3-6 months training or experience preferred
- May be required to have a valid driver’s license
- May be required to be forklift certified
Responsibilities
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Benefits
- Comprehensive benefit packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
