Customer Service Representative

Formerra • Romeoville, IL

18d • Hybrid

About The Position

Formerra leads in the market with key capabilities including a problem-solving mindset, an expansive material portfolio, integrated supplier relationships, and unparalleled technical support. The Customer Service Representative is the primary point of contact for an assigned group of customer accounts, serving as the face to the customer in providing value-added services that grow the business.

Requirements

• 5 years of related experience in customer service.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills to handle numerous details, deadlines, and requests.
• Able to work in a fast paced, dynamic environment, with the ability to handle multiple tasks.
• The ability to network and build relationships with individuals of various experience and corporate positions.
• Able to communicate to multiple audiences.
• Ability to prioritize tasks to meet customer and company requirements.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, SAP, or related software.
• Legal authorization to work in the specified country is required.
• Will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Handle customer requests.
• Respond to and manage customer orders, from order entry to delivery and invoicing.
• Communicate effectively over the phone and electronically to internal and external customers.
• Process incoming orders, confirming pricing and availability of products.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules and other items as needed.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for accounts, customer notes, email, phone and other special instructions.
• Proactively communicate with sales and product representatives on customer order changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed