Customer Service Representative

U-Haul • Kitchener, ON

1d • Onsite

About The Position

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. In this role, you will be the face of U-Haul, providing exceptional service and ensuring customers receive the assistance they need for their journeys. Responsibilities include inspecting and maintaining equipment, using technology to dispatch and return equipment, and assisting customers. This position offers on-the-job education and the opportunity to start immediately with paid training and bonuses.

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED