Customer Service Representative - Overnights

Uline • Kenosha, WI

4d • Onsite

About The Position

As an Overnight Customer Service Representative at Uline, you will build customer relationships, provide solutions, and deliver customer service. You will receive hands-on training and ongoing support, and use Uline's technology to handle customer interactions. The role is full-time and on-site, with 4-day or 5-day schedules that include weekends.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.

Nice To Haves

• Bachelor's degree preferred.
• Prior customer service experience is a plus.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using Uline's technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers by phone, email, and chat.
• Understand customer needs and recommend appropriate Uline solutions.
• Help customers navigate Uline's website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition assistance for professional continuing education.
• Employee perks café with affordable daily meal options from local restaurants.
• On-site fitness center and maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED