Customer Service Representative - Overnights
About The Position
Uline is hiring an Overnight Customer Service Representative at its Kenosha Branch. The role focuses on building customer relationships, providing solutions, and delivering customer service. Uline provides training and tools to support employees’ long-term career development. The position is full-time and on-site, with 4-day or 5-day schedules that include weekends. Pay is $29 to $34 per hour, including a $4 shift differential, with growth and earning potential. Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, with over 10,000 employees across 15 locations. All new hires must complete a pre-employment hair follicle drug screening.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus; training is provided for eager learners.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customers’ product, pricing, and shipping questions.
- Build business relationships with customers by phone, email, and chat.
- Understand customer needs and recommend Uline solutions.
- Help customers use Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Café with affordable daily meal options from local restaurants.
- On-site fitness center and walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
