Customer Service Representative
About The Position
This position's primary role is to answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or directing the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles. Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups.
Requirements
- One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
- Must be willing and able to fulfill any job-related travel normally associated with this position.
- Must have a valid driver’s license.
Responsibilities
- Answer the main phone line to the facility.
- Greet customers and provide them with requested information or assistance concerning services provided by the facility.
- Direct requests to those that can provide the service.
- Operate various types of telephone or communications equipment, including switchboards, communications consoles.
Benefits
- Generous state paid benefit allowance to help cover insurance premiums
- A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
- Flexible spending accounts for health care expenses or dependent care
- Employee assistance programs and health and fitness programs
- 11 paid holidays
- 15 days of vacation and 15 days of sick leave the first year
- Retirement Savings Plan with a generous match
- Longevity Bonus for years of service
- Student Loan repayment options
- Training opportunities for CEU requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
