Customer Service Representative

MYGRANT GLASS COMPANY•Belleville, NJ

4d•Onsite

About The Position

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Mygrant Glass was established in 1926, and has grown from a single location in California to become the largest independent wholesale distributor of automotive glass in the United States. Our enduring success is built on a foundation of unparalleled inventory, an extensive warehouse network, and uncompromising quality standards. We thrive on forming lasting partnerships that drive the success of our valued customers.

Requirements

Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.

Nice To Haves

Type 30 wpm

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customer accounts and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.