Customer Service Representative - State Farm Agent Team Member

Matt Cresap•Alpharetta, GA

10d•Remote

About The Position

As a Remote Customer Service Representative - State Farm Agent Team Member with Matt Cresap - State Farm Agent, you will provide exceptional customer experiences and complete agency tasks that help serve our customers. Prior State Farm agency experience is required. Computers, monitors, and phone will be provided. We are looking for a full-time Remote Customer Service Associate to join our nationally ranked State Farm Insurance and financial services agency. We are a multi-office agency with two locations (Alpharetta, Ga and Roswell, Ga). We offer a competitive pay (hourly or salary) with opportunities for promotion and increase pay within the organization. Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.

Requirements

Prior State Farm experience is required.
Pass a state and federal background check that we conduct prior to hire.
Must have or be willing to obtain property and casualty license (we help with this).
Must be dependable.
Must be proficient with computer functions and have excellent communication skills
Good work ethic and good energy
Can adapt to change throughout tenure and be coachable.

Nice To Haves

Prior State Farm agency experience is required.

Responsibilities

Provide prompt, accurate, and friendly customer service to our existing clients.
Respond to underwriting requests.
Answer agency inbound calls.
Add additional lines of insurance at customer request.
Identify gaps in coverage and offer products to properly protect customers.
Assist in contacting customers to get signature documents returned.
Attach documents.
Assist with general customer questions.
Assist in answering phones.
Assist agent and sales associates complete tasks as directed.