Customer Service Representative

Gene Johnson • Woodinville, WA

9d • $20 - $24 • Onsite

About The Position

Gene Johnson Plumbing, Heating, Cooling & Electrical is seeking a full-time, onsite Customer Service Representative to join their team serving the greater Seattle, Washington area. This role is crucial for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring the field staff has a full schedule. The ideal candidate will possess excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping the service team busy and on track.

Requirements

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

Benefits

• Pay $20-$24/hr.
• Up to 2 weeks Paid Vacation
• 401(k) Retirement Plan with company match
• Medical, Dental, Vision (For Employee and Eligible Family Members)
• Company Life Insurance
• Supplemental Life Insurance
• Supplemental AD&D
• Disability (Short Term and Long Term) Insurance
• Critical Illness Insurance
• Employee Discounts
• Career growth opportunity
• Employee Referral Bonuses available
• Performance Bonus Opportunity
• Incentive plan opportunities
• Annual bonus eligibility
• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed