Customer Service Representative

LAZ Parking New York/New Jersey • Morristown, TN

5d • Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role involves assisting customers in various areas of parking facilities, performing cashiering functions, promoting good customer relations, monitoring areas for customers needing assistance, contributing to general maintenance, and completing miscellaneous duties as assigned. The ideal candidate is charismatic, responsible, good under pressure, proficient in basic computer skills, able to work with minimal supervision, and communicates professionally.

Requirements

• Strong customer service experience.
• Proficient in basic computer skills in the parking revenue control system.
• Able to work with minimal supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and know when to refer to management for assistance.
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Nice To Haves

• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
• High school diploma or GED preferred but not required.

Responsibilities

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required.
• Perform traditional cashiering functions as needed for exceptions transactions.
• Provide jump start and vehicle location assistance as directed by supervisors.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance.
• Contribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures.
• Complete miscellaneous duties as assigned.

Benefits

• $300 Referral Bonus
• Cash Tips Daily
• Flexible Schedule - AM, PM and Overnight shifts
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED