Customer Service

LUKJAN METAL PRODUCTS LLC • Mountain View, NC

19d • $18 - $19 • Onsite

About The Position

Lukjan Metal Products is seeking a Customer Service Representative (CSR) to join their employee-owned and operated team. The CSR will be responsible for accurately entering purchase orders into company databases and collaborating with Sales, Manufacturing, and Shipping departments to ensure order accuracy and product availability for timely shipment. This role is crucial for maintaining smooth operations and customer satisfaction within the manufacturing environment.

Requirements

• 1-3 years of customer service experience (manufacturing preferred)
• Minimum 1 year of office experience
• Minimum 1 year of data entry experience
• Previous experience with order entry, inventory management, and customer relations in a manufacturing environment
• Previous experience handling large volume of incoming and outgoing phone calls
• Demonstrated ability to prioritize and multi-task for maximum efficiently without sacrificing accuracy
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel
• Ability to maintain confidentiality with company information
• High school diploma or GED
• High level of interpersonal skills to effectively communicate and present information to employees, management, and corporate personnel
• Above average written and verbal communication skills

Nice To Haves

• AR/AP experience is a plus

Responsibilities

• Enter and review purchase orders in company database
• Process all shipments made through UPS
• Problem solve by researching issues and communicating with external customers and personnel through all levels of the organization
• Answer and resolve emails and incoming calls on a multi-line phone system from customers, employees, vendors, suppliers, etc.
• Assist with managing shipments, deliveries, customer service-related tasks, sales, operations and other duties as needed and assigned by management
• Work with third party vendors for purchasing of supplies
• Provide quoting for product inquiries
• Support inventory management and the scheduling of orders for production

Benefits

• Medical/dental/vision after 90 days
• 401(k) with employer contribution after one year
• Employer paid life insurance
• Short term disability
• Buy-up plans for short- and long-term disability
• Life insurance
• Other ancillary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED