Customer Service Representative
About The Position
This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers.
Requirements
- 1.5-2+ years of strong customer service experience
- Strong computer skills
- Strong Email and Phone skills
- Proficient with computers
- Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required
- High attention to detail
Responsibilities
- Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching.
- Data entry/order processing
- Other assigned duties
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
