Customer Service Representative 1 or 2

Georgia Department of Public Health • Forsyth County - Cumming, GA

8d • Onsite

About The Position

The Georgia Department of Public Health - District 2 is seeking a Customer Service Representative for the Forsyth County Environmental Health Department. This role is crucial in supporting the department's mission to protect the lives of Georgian residents. The representative will work with a dedicated group of public health professionals and contribute to the overall mission and vision of public health.

Requirements

• High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required (CSR 1).
• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent (CSR 2).
• Must complete an online application at www.dph.georgia.gov.
• Applications must include an email address and daytime phone number where applicant can be reached.

Nice To Haves

• To be able to speak, read and write Spanish.

Responsibilities

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations (CSR 1).
• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations (CSR 2).
• May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors (CSR 2).
• Answer phones for the Environmental Health department.
• Maintain client accounts & records.
• Accepts payment for services.
• Will assist EHS staff with various correspondence & gather all information that is necessary to meet EH program procedures & expedite the permitting process.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• A defined benefit retirement plan including a 401(K) plan with a matching employer contribution.
• Health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• Medical/childcare spending accounts can be established in addition to deferred compensation – 457.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED