Customer Service Representative 1

Sentara Hospitals • Virginia Beach, VA

4d • Remote

About The Position

Sentara Health is currently seeking a full-time remote Customer Service Representative. This position requires candidates to reside in the Virginia Beach or Hampton Roads area and be able to travel on-site if connectivity issues arise. The Customer Service Representative is responsible for handling incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment issues, or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Requirements

• High school diploma or equivalent
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Must be able to work between the hours of 9:00 AM to 5:30 PM
• Candidates must reside in Virginia Beach or Hampton Roads area.

Nice To Haves

• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred

Responsibilities

• Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues.
• Address patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED