Customer Service Representative

Tremco Construction Products Group•Vernon Hills, IL

27d•Onsite

About The Position

Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all. The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers ( dealers and distributors ) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.

Requirements

3+ years call center customer service, sales support or B2B Account Management experience
High School (or equivalent)
Strong Excel skills
SAP experience preferred
Effective communications skills – verbal and written
Grace under pressure – remain positive and focused to the task at hand
Ability to handle interactions in a diplomatic manner
Effective problem-solving skills – quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

Nice To Haves

Some College preferred

Responsibilities

Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Provide accurate and detailed information about our products, services, pricing, and promotions.
Assist customers in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
Educate customers on product features and usage to maximize their satisfaction and engagement.