Customer Service Representative

PS Logistics • Birmingham, AL

19d • Onsite

About The Position

Southeast Logistics, a PS Logistics Company, is seeking a Customer Service Representative to join their team. The role involves maintaining and developing business opportunities with current customers, servicing freight and shipment needs, strategically planning freight for on-time service while balancing driver needs, cultivating new business with prospective customers and freight brokers, updating customer TMS portals, and planning freight for 12-25 drivers daily. The position requires strong oral and written communication skills, customer service orientation, team orientation, good organizational skills, and the ability to manage multiple tasks in a constantly changing environment. A growth mindset is essential as the company is continuously expanding. The representative will be responsible for the Northern territories of the United States (WI, IL, IN, MI, OH, WV, PA, NJ, NY, and New England).

Requirements

• Existing or prior proven experience in a corporate customer service role (Required)
• Proven experience and technical understanding of Microsoft Office Suite including MS Excel, MS Word, MS Teams, MS Outlook
• A positive attitude and willing to collaborate in a TEAM environment
• A strong sense of urgency

Nice To Haves

• Supply Chain or logistics experience (Preferred)
• Excellent written and oral communication skills (Highly desired)
• Experience utilizing McLeod Software Solutions
• Background in Marketing, Operations, Sales and Supply Chain Management

Responsibilities

• Maintaining and developing business opportunities with the company's current customer base.
• Servicing customer's freight and shipment needs on a daily basis.
• Strategically planning customer's freight to ensure on-time service while also balancing our driver's needs.
• Cultivating new business opportunities with prospective customers and freight brokers.
• Updating and maintaining various customer TMS portals.
• The ability to book and plan freight for 12 - 25 drivers per day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level