Customer Service Representative (Part-Time - Edmonton)
About The Position
What if your job was to kick off someone’s next adventure? At Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel. From check-in to boarding, you’ll guide passengers through a smooth, stress-free experience and help make every trip memorable. As part of the Keolis Canada family, we connect communities across Alberta with safe, reliable, and comfortable transportation. Our team is the heart of that mission—and we’re looking for someone who loves helping people and thrives in a fast-paced, customer-focused environment. If you’re a natural people-person who enjoys solving problems and creating great experiences, this is your boarding call.
Requirements
- Required availability for all shift types, including days, evenings, weekends, split shifts and holidays
- A positive, service-first attitude
- Strong verbal communication skills
- Confident problem-solving and decision-making abilities
- High attention to detail and ability to learn quickly
- Comfortable using computers (Microsoft Office experience preferred)
- Ability to meet pre-employment background screening requirements
Responsibilities
- Welcome and assist customers in person, over the phone, and online
- Book, change, and cancel reservations with ease
- Process payments and handle cash transactions accurately
- Support travelers with our online booking system
- Assist with check-in, luggage storage, and boarding
- Answer questions with professionalism and care
- Keep the ticket office clean, organized, and fully stocked
- Complete light cleaning and administrative tasks
Benefits
- Discounted travel on our motorcoaches
- Employer-paid parking
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
