Part-Time Customer Service Representative

Ohio Turnpike and Infrastructure Commission•100 - Berea, OH

5d•Onsite

About The Position

The Ohio Turnpike is seeking experienced Customer Service Representatives to work part-time in our Customer Service Center. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio’s vital resources and join the future of transportation. Schedule will typically be 20-25 hours per week, but could be up to 40 occasionally based on business need.

Requirements

High School Diploma or GED required.
Minimum of one-year experience directly related to customer service in a call center environment.
Candidates must possess strong customer service skills.
Prior call center and/or collections experience is preferred.
Knowledge of general accounting functions and reporting systems; office practices and procedures.
Skill in the operation of a personal computer, MS Office, and various accounting software.
Ability to perform mathematical computations accurately; sort, check, count and verify numbers.
Communicate effectively both orally and in writing.
Work under pressure and with frequent interruptions.
Complete detailed and complex documents, proofread materials, recognize errors, and make corrections.
Must be able to multitask.

Nice To Haves

Previous accounting or bookkeeping work desirable.

Responsibilities

Provide assistance and informational services to E-ZPass and Unpaid Toll customers and general public by telephone, in writing, electronically or in person.
Process all transactions related to E-ZPass transponders and payments; may act as a cashier to accept and validate payments and maintain record of transactions.
Operate a computer and other electronic equipment to enter, research, and retrieve data regarding E-ZPass and Unpaid Toll customer and commercial accounts.
Prepare correspondence to E-ZPass and Unpaid Toll customers for delinquent invoices or other necessary business reasons.
Reconcile payments and E-ZPass balances to ledgers; post invoices and cash receipts; deposit miscellaneous receivables.
Analyze expenditures and reports and process accordingly.
Review and invoice E-ZPass and Unpaid Toll customers, electronically and/or in paper format.
Must have ability to work under pressure, with frequent interruptions; perform accurate mathematical computations, recognize errors, and make necessary corrections.
Serve as back-up for various accounting and administrative functions.
Perform any other duties as may be assigned by the Customer Service Supervisor or Manager.
Properly identify the license plate number and plate state codes as well as plate type, vehicle type, and any plate number prefix and suffixes where applicable.