Customer Service Representative

Amphenol • Allen, TX

4d • Onsite

About The Position

The Customer Service Representative is responsible for key account management, inside sales duties, interface with planning/scheduling/operations and customer interfacing. This role involves preparing and delivering quotations, serving as the primary point of contact for assigned key accounts, and supporting the achievement of key account performance metrics. The representative will partner with Regional Sales Managers to drive revenue growth, support efforts to improve on-time delivery, and accurately enter and manage complex sales data in internal systems. They will respond promptly to customer inquiries, provide administrative support to sales and engineering teams, and collaborate with inside sales support for efficient order processing. Occasional travel for customer visits and trade shows may be required.

Requirements

• Strong technical aptitude with the ability to navigate and manage data within ERP/customer order systems
• Highly organized and detail-oriented, with solid project management and prioritization skills
• Ability to manage multiple tasks effectively in a high-volume, fast-paced environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong customer service mindset with a focus on responsiveness and problem-solving
• Excellent verbal and written communication skills, with the ability to work across functions, management levels, and global customers
• Flexible and responsive to business needs, including occasional extended or non-standard hours
• Ability to work effectively in a team-oriented environment
• Minimum of two years’ experience in an administrative function
• U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements

Nice To Haves

• Bachelor’s degree in business administration preferred

Responsibilities

• Prepare and deliver quotations for existing products and customers; follow up in a timely manner
• Serve as the primary point of contact for assigned key accounts
• Support achievement of key account performance metrics and scorecards
• Partner with Regional Sales Managers to drive revenue growth, particularly within key accounts
• Support efforts to improve and maintain on-time delivery (OTD)
• Accurately enter and manage complex sales data in internal systems, including quotes, orders, BOMs, RMAs, and customer/vendor information
• Respond promptly and professionally to customer inquiries, including quote status, order status, expedites, changes, and documentation requests
• Provide administrative support to Regional Sales Managers and Applications Engineers
• Collaborate with inside sales support to ensure efficient and accurate order processing
• Travel occasionally for customer visits and trade shows as needed
• Communicate effectively with customers, vendors, and internal teams across a range of roles and styles
• Perform other related duties to support the sales environment as required and assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level