Customer Service Representative

Oldcastle BuildingEnvelope • Langley, BC

7d • Onsite

About The Position

The Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!

Requirements

• Positive attitude with customer service orientation.
• Excellent verbal and written communication skills.
• Responsive to change in priorities and immediate demands.
• Detail orientated.
• Proficient in a Microsoft office environment

Nice To Haves

• Prefer experience in data entry and customer service roles.
• Familiarity with AS400 system is preferred.

Responsibilities

• Become part of the team by communicating positively with plant managers, co-workers and all sales representatives.
• Answer incoming phone calls, distribute or respond as required.
• Order entry
• Order review of technical specifications to verify accuracy
• Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.
• Key the order in the ERP system and document image all associated drawings as required.
• Issue intercompany purchase order within corporate policies and guidelines
• Printing and distributing the incoming orders from the order desk email.
• If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
• Assist with checking that documents are scanned properly into the doc link database
• Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.
• Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.
• Assisting in validating and double proofing larger orders.
• Writing up credits and replacements as they come in for approval by the Customer Service Supervisor.

Benefits

• Competitive pay
• Paid time off
• Market competitive RRSP match 5%
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance
• PTO and holidays, including floating holidays you can choose
• A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed