Customer Service Representative
CREO GROUP•Troy, MI
About The Position
Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.
Requirements
- Bachelor’s degree or equivalent
- Experience with Retail Portal websites
- Strong communication skills - verbal and written
- Ability to multi-task
- Knowledge of transportation and logistics
- Experience with retail eCommerce
- Proficiency in Microsoft Office
- Strong attention to detail and accuracy
Responsibilities
- New Customer Setup
- Manual Order Entry
- Process various retail customers and eCommerce orders, while following each customers guidelines
- Run/save/send reports on new purchase orders
- Support and maintain policies, procedures, support plans and similar data
- Update pertinent fields in IQMS before orders ship
- Request extensions for purchase orders when missed pickups occur
- Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
- Investigate and provide documentation to disprove customer chargebacks
- Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
- Perform other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
