Customer Service Representative
About The Position
This is how you WOW: Customer Champion: Serve as the primary point of contact, addressing customer needs from start to finish with a high degree of quality, accuracy, and professionalism. Omnichannel Support: Efficiently answer incoming calls and emails regarding orders, pricing, tracking, cancellations, returns, and general inquiries using defined parameters. System Management: Perform critical order management functions within the SAP ERP system and diligently update customer data in the OneView CRM system. E-Commerce & Tracking: Assist distribution partners with eCommerce/portal functions and track sales orders through shipping and invoicing to ensure on-time delivery. Collaborative Problem Solver: Team up with colleagues to maintain phone coverage while turning frustrated customer experiences into long-term loyalty.
Requirements
- High School diploma or GED
- Entry-level position where no prior experience is required.
- Proficiency in Google Workspace, the internet, and other computer programs.
- Fluency in English accompanied by excellent verbal and written communication skills to establish a positive rapport with callers.
- A natural ability to anticipate customer needs based on initial inquiries or limited information.
- Strong collaborative skills to resolve issues with team members.
- Basic mathematical skills (adding, subtracting, multiplying, dividing).
Nice To Haves
- SAP experience being highly preferred.
Responsibilities
- Serve as the primary point of contact, addressing customer needs from start to finish with a high degree of quality, accuracy, and professionalism.
- Efficiently answer incoming calls and emails regarding orders, pricing, tracking, cancellations, returns, and general inquiries using defined parameters.
- Perform critical order management functions within the SAP ERP system and diligently update customer data in the OneView CRM system.
- Assist distribution partners with eCommerce/portal functions and track sales orders through shipping and invoicing to ensure on-time delivery.
- Team up with colleagues to maintain phone coverage while turning frustrated customer experiences into long-term loyalty.
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HSA, FSA and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
