Seasonal Customer Service Representative

Dead River Company • Epping, NH

3d • Onsite

About The Position

Performs a variety of administrative and computer-related responsibilities to ensure customer satisfaction, promote corporate goals and objectives, and grow the company while contributing to an efficient, harmonious working environment. This role involves handling customer inquiries, maintaining account information, and performing various clerical tasks. The position also requires enthusiastic participation in promotional programs and supporting office staff through cross-training and assistance. The company offers competitive compensation and industry-leading benefits.

Requirements

• One year of previous customer service experience including computer work is preferred.
• Dependability
• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change
• Excellent customer relations skills
• Cooperative work with other employees and interaction with other departments.

Nice To Haves

• Previous Customer Service Representative experience preferred
• Call Center experience a plus!

Responsibilities

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilize the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer-related input and other clerical tasks relating to inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participate in annual market objectives, promotional programs, and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.
• Assist with special projects and other work-related duties as assigned.
• Resolve customer issues such as delivery or billing problems. If dissatisfaction persists, refer the customer to the appropriate department head for resolution.

Benefits

• Competitive Medical/Dental/Vision plans for full-time, and eligible part-time and seasonal employees
• A generous paid time off plan designed to be flexible and give employees options in how to spend their total available time off
• 401(k) retirement plan with company match and additional after-tax savings options, subject to eligibility criteria
• Uniforms for positions that require them
• A safety work boot allowance up to $200 per 12 month period
• A discounted price for fuel oil, propane and service work for your own personal use at your principal and/or seasonal residence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED