Customer Service Representative

Panasonic • Hoffman Estates, IL

18h • Hybrid

About The Position

The primary responsibilities of the Customer Service Representative will be processing customer inquiries, creating quotes and orders, tracking shipments, general reporting and customer follow up. Special projects will be as needed.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• BS/BA Degree in a business/financial area or equivalent experience
• 3+ years of experience in customer service, order management, or supply chain coordination, with demonstrated skills in order entry and processing.
• Strong communication skills, excellent interpersonal skills, customer service skills, and proficiency in order entry and processing required.
• Excellent oral and written communications skills.
• Must be team oriented and team contributor.
• Must be proactive and collaborative.
• Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
• Participate in all facets of training and development.
• Insures protection of company assets in all areas through front line knowledge and experience.
• All candidates must have valid authorization to work in the U.S.

Nice To Haves

• Bi-Lingual (English/Spanish) beneficial.

Responsibilities

• Create quotes and orders per customer requests, in a timely and accurate manner.
• This role will involve a mix of research and information requests, as well as following up on documentation, assisting customers with purchase order updates, and coordinating shipment schedules.
• Ensure full compliance with all corporate policies, internal controls, Sarbanes-Oxley Act.
• Answer customer inquiries on open orders, shipment status, etc. Route complex or specialized inquiries to appropriate team members or departments. Provide tracking information with status as requested.
• Track shipments that are invoiced at delivery and remove billing blocks to facilitate invoicing.
• Send any requested documentation, such as MSDS sheets, import/export reports, commercial invoice copies, etc.
• Follow up on open RMA’s, Credits, Debits and consignments. Update equipment records with warranty information.
• Projects as assigned and back-up for other team members.
• Assist in researching information needed for collection purposes as it relates to quotes, orders and PO’s processed. Other duties as assigned.

Benefits

• Medical, dental, vision, prescription plans
• Health Savings Account and Flexible Spending Account options
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance
• 401(k) plan with company matching contributions and immediate vesting
• Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave
• Tuition reimbursement for job-related courses after six months of service
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees