Customer Service Representative

Silver Creek Materials•Fort Worth, TX

6d•Onsite

About The Position

Silver Creek Materials is seeking a Bilingual Customer Service Representative with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Retail Manager.

Requirements

Bilingual in English and Spanish.
Have a friendly, energetic and vibrant personality.
Ability to operate light equipment e.g., pickup truck with trailer.
Ability to multitask and thrive in a fast-paced environment.
3-5 years’ retail experience.
Self-motivating with a strong work ethic to exceed company and personal goals.
Willing to work outdoors in all weather conditions as needed.
Experience using a Point of Sales System in a retail environment preferred.
Experience providing customer service over a multi-line phone.
Willingness to work in a team environment and assist co-workers / peers in job duties.
Be able to effectively communicate.
Must be dependable and able to receive direction.
Ability to stand for extended periods of time.
May be required to walk on uneven surfaces and inspect loads in dump trucks.
Must have a valid Driver's License.
Knowledge of landscaping materials and recyclables preferred not required.
Ability to perform limited physical tasks, including lifting up to 50lbs.

Nice To Haves

Bilingual in English and Spanish.
Experience using a Point of Sales System in a retail environment.
Knowledge of landscaping materials and recyclables.

Responsibilities

Prompt customer service and response to customer or management needs.
Maintain a positive and professional attitude while interacting with customers and team members.
Cash and credit card handling.
Ability to analyze problems and provide solutions.
Direct customers in a detailed, clear, and courteous manner.
Learn product placement and recycling areas to clearly direct customers.
Place orders for delivery.
Minimize errors through proper communication with customers and other departments.
Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
Ensure a safe environment for customers and team members.
Obtain detailed information from customers for proper billing and delivery instructions.