NIPSCO Customer Service Representative Part-time/Onsite

NiSource•Merrillville, IN

4d•Onsite

About The Position

We’re looking for a Customer Service Representative who enjoys helping people, solving problems, and creating positive experiences. In this role, you’ll be the first point of contact for customers, providing support, answering questions, and ensuring each interaction reflects our commitment to excellent service. This position offers structured training, clear advancement opportunities, and the chance to build a strong foundation in customer relations and utility service operations.

Requirements

High school education or the equivalent
Shall successfully complete all levels of Advancement in the Customer Service Representative Advancement Program in thirty-six (36) months.
Satisfactorily complete Customer Service Representative on-the-job training check-off guides.
Receive a passing grade in all Customer Service Representative training courses provided by the Company.
Have ability to operate a computer and work within multiple software programs simultaneously.
Have the ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and the Company's credit and collection policies.
Have the ability to interact with the customers in an intelligent, tactful and courteous manner.

Responsibilities

Receive and process customers' applications for service, inquiries, complaints, rates, budget agreements, energy audits, and governmental assistance programs.
Handle gas and electric emergency orders in an efficient, serious manner, ensuring customer safety and proper escalation of procedures are followed.
Establish, process and review extension of credit agreements with customers; calculate and charge deposits as required.
Prepare and enter transactions to originate the billing of an account or to make corrections to the account; process, unload and send meter reading data and related reports according to prescribed procedures.
Compute bills as required for actual usage or unmetered service.
Process and review special billings such as industrial bills, municipal bills, street light order; prepare reports as required such as billing history for rate change review, meter constant data and special conditions.
Prepare adjustments and transactions as required from the review of error memo listings and carry around reports; originate manual estimates when necessary and enter to prescribed accounting records.
Review prescribed customer refund checks; issue required forms for refund authorizations.
Answer customer inquiries regarding appliances; make sales of minor merchandise and job work items.
Prepare detail for claims and vouchers to governmental agencies, maintain card file accounting for sales orders, job orders, etc.; maintain tax exempt account file.
Originate letters replying to customers' correspondence or providing information related to customers' accounts.
Review accounts eligible for write off.; process bankruptcies according to prescribed procedures.
Maintain the up-dating of delinquent notices, compile and type the shut-off non-payment list; close out accounts that have been shut-off for non-payment.
Operate a call direction telephone system and navigate multiple computer programs and tools to support customer needs.
Perform miscellaneous clerical functions of a Utility Clerk variety such as typing and filing, opening and distributing mail, issuing duplicate bills; distribute and update files.
Receive and relay messages.
Maintain neat and orderly records and files.
Perform duties in accordance with the Company's procedures, practices, and safety rules.
Report irregularities and abnormal conditions.
Direct the work of one or two employees assigned to assist.
Assist in the training of other employees.
Perform similar or less skilled work in this classification or, when the diversity of workload requires, perform similar or less skilled work in equal or lower classifications.