Customer Service Rep (Go Auto Corporate - Mayfield drive)

Go Auto • Edmonton, AB

3d • Onsite

About The Position

The Go Auto Customer Service Representative will work closely with other colleagues in the dealership to ensure a seamless guest experience. They will be required to handle all guest interactions in a professional, courteous manner.

Requirements

• Professional and courteous manner in handling guest interactions
• Knowledgeable in dealership operations
• Ability to promote dealership services and amenities
• Attention to detail
• Effective logging/tracking of customers

Nice To Haves

• Attendance at Go University and/or manufacturer training

Responsibilities

• Ensure our customers have high satisfaction with our Sales and Service Departments
• Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
• Support the efforts of all coworkers towards meeting our core values
• Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
• Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
• Be a leader in your own role and assist others in their growth, development and sense of community with the team
• Protect and maintain the utmost legal, financial, moral and ethical standards of all customers and coworkers
• Attendance at Go University and/or manufacturer training
• Comply with Go Auto’s policies and Employee Code of Conduct
• Be knowledgeable in dealership operations to ensure efficiency and effectiveness of assisting customers is of the highest standard
• Focus on customer satisfaction to attain monthly and yearly CSI targets.
• Ability to promote dealership services and amenities to encourage an exceptional visiting experience.
• Ensure that attention to detail is accurately maintained with each guest appointment and all guest requirements or issues are clearly stated to ensure effective pass on.
• Following up with customers who have had their vehicles serviced.
• Effective logging/tracking of customers, where they are in process for their visit, exceptional detail to follow-up
• Perform other duties as assigned by management.

Benefits

• Health and Dental coverage
• Health spending account
• Employee Investment Program with a guaranteed 10% return annually, up to 16% based on Go Auto's profits
• Three weeks of vacation after the first year, four weeks after five years, and five weeks after ten years
• Training and access to courses in Go Auto U
• Opportunities for growth within a promote-from-within culture
• Positive and collaborative work environment
• Company involvement in donating to causes like the Kids with Cancer Society and Go Auto Fuels the Schools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed