Customer Service Representative - Columbus, OH

Watco • Columbus, OH

1d • Onsite

About The Position

The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Requirements

• Proficiency with computers and Microsoft Office
• Successful completion of a pre-employment background check and drug screen
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
• Ability to maintain a high level of attention to detail in all tasks
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
• Ability to recognize and define problems, identify resources, and implement viable solutions
• Ability to organize work, set priorities, and meet deadlines with minimal supervision
• Sound judgment and ability to work independently when needed

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Benefits

• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED