CSR Remote
About The Position
Paper Alternative Solutions Inc. is seeking a remote Customer Service Representative for South Carolina residents. This role involves serving as a key point of contact for customers seeking assistance by phone, managing incoming calls, responding to questions, resolving issues, and providing clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Bilingual candidates and recent college graduates are strongly encouraged to apply. The company is a woman-owned business process outsourcing and staffing company that partners with government agencies, prime contractors, and private organizations to provide professionals and operational support. They also offer document management, imaging, workflow automation, and business process solutions.
Requirements
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system.
- Interpersonal skill to respond in a concise and courteous manner.
Nice To Haves
- Remote call center experience a plus.
- Bilingual candidates
- Recent college grads
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
