Remote CSR/Dispatcher

Dawson's Electric & Air • Raleigh, NC

4d • $40,000 • Remote

About The Position

Dawson’s Electric & Air is a family-owned company focused on delivering exceptional service and creating a positive experience for every customer. We’re growing and looking for a reliable, customer-focused Remote CSR/Dispatcher to join our team.
This role is primarily customer service–focused, with dispatching responsibilities to support our field technicians. If you’re organized, personable, and thrive in a fast-paced environment, we’d love to hear from you.

Requirements

• Experience in the trades required (Electrical, HVAC, Plumbing)
• Experience using ServiceTitan or other home services CRM platforms required
• Strong communication and customer service skills
• Highly organized with the ability to multitask
• Comfortable working in a fast-paced, team-oriented environment
• Ability to work remote while still remaining engaged with the team
• Willingness to learn a new trade if necessary
• 1-2 years of customer service experience
• Valid driver’s license and authorized to work in the U.S.
• Ability to pass a drug and background check

Nice To Haves

• Knowledge of multiple trades preferred

Responsibilities

• Answer incoming customer calls with a friendly, professional tone
• Schedule service calls and accurately enter customer information
• Respond to customer inquiries and resolve concerns with care and urgency
• Build trust and relationships with customers and create a positive overall experience
• Make outbound calls for scheduling, follow-ups, and membership opportunities
• Communicate clearly with customers regarding timing, expectations, and services
• Schedule and dispatch technicians efficiently based on availability and skillset
• Monitor job progress and adjust schedules as needed throughout the day
• Communicate with technicians to ensure smooth job flow
• Help prioritize calls during high-volume periods

Benefits

• Medical
• Dental
• Vision
• 401(k) matching
• PTO
• Vacation Days
• Paid Holidays
• Pet Insurance
• Continuous learning and development with clear paths for career advancement
• Flexible scheduling and an open-door policy that respects your time and input
• Company-provided equipment (computer, headset, mouse, etc.)
• Flexible scheduling options (to be discussed – we’re open to finding the right fit)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed