Customer Service Representative (3rd Shift)
About The Position
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. This role also involves assisting the Service Center Manager, taking and delivering messages, providing assistance to Drivers, preparing bills of lading and delivery receipts, and maintaining excellent communication with external and internal customers as well as interline companies. Additional duties may include assisting with payroll, data entry, freight reports, driver collect reports, and billing and filing.
Requirements
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
Responsibilities
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
- Assist with Payroll
- Assist with Data entry
- Assist with Freight reports
- Assist with Driver collect reports
- Assist with Billing and filling
Benefits
- Competitive weekly pay
- Quick advancement
- Customized training program
- Health insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- 401(k)
- Paid holidays (8)
- Paid vacation and personal days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
