Customer Service Representative
WESTERN BRANCH DIESEL•Landover, MD
•Onsite
About The Position
Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Requirements
- Organized with the ability to multi-task
- Good customer and communication skills
Responsibilities
- Provide administrative assistance to support the service team
- Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
- Promptly address and resolve customer concerns and service follow-up issues
- Manage work in progress (WIP) and update customers daily
- Excellent customer service skills
- Maintain open communication with technicians, management team and customers regarding job status
- Occasional driving is required
Benefits
- Excellent medical, dental, & vision coverage
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
